Open email to the CEO, Currys Group Limited –
Dear Mr James*
I really should have learned from the experience of trying and failing to buy a mobile phone from your company in April that you could not be relied upon.
We visited your Crawley store on Thursday to look at cookers as we are refurbishing our kitchen. While there we found and bought an American style fridge freezer at a very good price. Nicola, the assistant, was very helpful and efficient. Such a shame that your delivery agents are crass, rude and ignorant.
After defrosting and cleaning the current fridge freezer yesterday we waited in for four hours today. About one o’clock two persons arrived in a white lorry. These creatures were clearly uninterested in what they were doing and just point blank told me that the appliance would not go through the front door. (I have tested this with a floor plan and they are wrong – it would.) The other option would have been to bring it through the back garden. They stood thirty feet away from the gate and told be that it wouldn’t fit through. (I’ve measured the gate – it would.) They claimed that it weighed 150kg – they were wrong, it’s 95kg. Their attitude stank!
After I had been back to the store to complain about all this they then claimed that there was no safe path into the house. Odd, then, that I managed to have two three-seater sofas and an armchair delivered that way two days ago! We were not even given the option of a kerbside delivery as they refused to offload it from the lorry.
I tell you this not because I want or expect you to do anything about it, but only because a man in your position should know how craply his organisations is behaving. If the delivery grunts you choose to employ are indicative of your company’s approach to customer service then I can only conclude that you remain in business through sheer weight of numbers.
We will go elsewhere.
* Sebastian Richard Edward Cuthbert James, scion of Baron Northbourne, Eton, Magdalen College, Oxford, Bullingdon Club – you know, just your average normal bloke …