When we moved into this house nearly thirteen years ago we wanted to redo the bathroom. We found a nice suite at Wickes in Dorking and bought it in plenty of time to fit in to our timetable to work on the house before moving in. We were given a “guarantee” that it would be delivered at the agreed time. Anyway, fast forward a month and the day before the agreed day I get a phone call apologising, but they wouldn’t be able to deliver for another fortnight. I cancelled the order and went and got a suite off the shelf at B&Q. It wasn’t as nice, but we didn’t have time to piddle about.
NOW, fast forward again to today. We need a new shed. Nothing fancy, just a common, or garden, shed. (See what I did there??) But it has to be a sideways on one, you know, with the door on the long side because of where it has to go in the garden.
Wickes advertise just the thing, and about the right price, and it just so happens that they have it in stock at their Dorking store for collection. So we ordered it – even arranged for my bro-in-law to go and collect it in his lovely new van. Plan in place to swap the old and new sheds over the long weekend.
And then the curse of Wickes struck. Twenty minutes after placing the order I get a phone call from the chap at Dorking. They didn’t have our shed, they never had had our shed and they had no plans to get us our shed. All they were prepared to do was cancel the order – no offer of an alternative (read upgrade), nothing.
I call that piss-poor customer “service”.
Well, Wickes, if you don’t want to sell me a shed we’re happy to go somewhere else – as we will for the major kitchen upgrade later this year.