All posts by The Fat Controller

Ups and Downs …

Today has been rather extraordinary!

It has involved two of the most interesting men I have ever had the privilege of regarding as a friend.

It’s seen the wedding of a man I have known well in excess of a decade to his significant other, who I have never met. I’ve seen the first photos and they do look radiantly happy together. John and Siobhan, you make an exotic and lovely couple and I wish you very many happy years together, although I’m still disappointed that you didn’t ask me to be a bridesmaid.

Also today I have heard from a colleague that I worked with a couple of years ago. A very educated and interesting man and he told me why we haven’t seen him around for a few weeks. He has pancreatic cancer which is inoperable and terminal and he has only two or three months to live.

Life can be so beautiful and yet such a bitch at the same time!

It’s that time of year again!

Nowadays, from November until the “big day” itself there will be a steady trickle of stupid non-stories about councils banning Christmas, or having to say “Happy Holidays” or some such nonsense. Scratch the surface of this drivel and you usually find that the truth is far more prosaic than the headline promises.

Early off the blocks this year is Paul Vivian, an evangelical preacher from Grimsby. (I will resist the temptation to get all regionalist and say that they need some light and enlightenment up there … but ever since the great Austin Mitchell retired from Parliament they’ve been somewhat lacking!) Mr Vivian has got his little proselytising knickers in a twist over a billboard which has been doing the rounds and which wishes the public a “Mary Christmas” and invites them to the town’s “Supercalifragilistic Light Switch On”.

He was so shocked about it that he wrote to Grimsby Live (the local rag). He was full of “disgust and outrage”.  He says “The people responsible for inciting this offence are not in line with the law of this country or laws governing Human Rights, and I, as an ordained Minister of the Gospel request an immediate apology, and removal of this billboard!”  In his argument Mr Vivian cites Article 20 of the International Covenant on Civil and Political Rights which obliges countries to adopt legislative measures against “any advocacy of national, racial or religious hatred that constitutes incitement to discrimination, hostility or violence”.

Now, call me old fashioned, but I would have said that inciting religious hatred would be something like advocating gassing Christians, or throwing Muslims off tall buildings – not equating the alleged birth of a person not proven to exist with the activities of the truly invented. (I’ll leave you to figure out which is which!)

Mr Vivian claims that “We need to lawfully and wholeheartedly respect all religions and their festivals, without preference or prejudice.

Err, like fuck we do! If that were truly the case we would not be having Christmas at all. There is no Biblical evidence that Jesus was born in December and no physical evidence for him at all. Given genuine respect for other cultures, we should be getting ready for the Winter Solstice – a celebration that 4th century Christians nicked.

Oh, no they didn’t…

Forgive that, but Brexit is turning into a right pantomime

Fascinating to watch all those who claimed that Leavers were misled and didn’t know what they were voting for demanding a people’s vote on a 500 page document that 95% of the population won’t even read let alone be able to understand.

Virgin Update

I’d like to report that my mobile number has now been transferred to my shiny new network supplier and can be used on my shiny new phone.  The only downside is that the network tower that covers the house has developed a fault and I can’t use the bloody thing at home. At least EE has a coverage checker and an email facility that tells you what’s happening!

Virgin Mobile does it again

Dear Mr Mockridge

I should have known better after the last time I tried to order a phone from you. (Before you get too stuck into this, some bits of your business work really well. I cannot fault your broadband service, and upgrading that was a pleasure. It’s such a shame that your mobile division can’t work to the same standards.)

I placed an order for an upgrade on Sunday – Order reference: ***************. I specifically asked for delivery today because I knew that I would not be around later in the week. At about four this afternoon I checked Yodel’s website only to find out that it had arrived at their depot, but had not been put out for delivery. I asked them on their web chat why this was. I was told that you had instructed them for delivery within 24 hours, but they had only received the phone this morning and that it would be delivered on Wednesday – when I won’t be here to accept it. They then told me that it was in a locked cage waiting for you to instruct them to deliver it. Yodel apparently say that the delivery rescheduled by me. This is a lie – IT WAS NOT.

I then tried to contact your 789 number to cancel the upgrade. If I’m not getting it today I don’t want it. And frankly, had I known what a shambles this was going to turn into I would have just gone down to Argos and bought one. After numerous questions to establish who I am, although I was ringing from the mobile I wanted to sort out, the agent said that she needed to check something and put me on hold for fifteen minutes before cutting me off.

So I tried your text service. Another hour and twenty minutes wasted as I was told that you would not cancel the upgrade until I had taken delivery of the pone and returned it to you. I fail to see why I have to rearrange my schedule to accommodate your company’s failure to deliver on its undertakings.
So I then tried your “Retentions Team”. I admit that, by this point I was beginning to get REALLY annoyed and my attitude and language were bad, for which I apologise, but it REALLY would help to keep the customer’s blood pressure in check if your account agents were to actually LISTEN to what the customer tells them. I was told that the upgrade could not be cancelled because Yodel still had the phone. (I would have thought that as you are their customer it would be a very straightforward thing to tell them to send it back to you, but they’ve never been the brightest chisels in the box. Why you continue to use them is beyond me.) This is not acceptable, because if Yodel screw up again I’m left holding the liability. After repeated, and I do mean REPEATED requests to speak to someone more senior I was again cut off.

For the avoidance of any doubt, I am exercising my right under the Consumer Contracts Regulations and cancelling the order for the upgrade. I will not accept delivery of your phone and I will not be responsible for it should Yodel attempt to deliver it to a neighbour in my absence.

So, unless you can get someone to sort this out immediately and come up with a convincing reason why I should put up with what I think is really shoddy customer service, this time I’ve had enough.
Would you please arrange for port authorisation codes to be sent to me immediately for mobile phone number 0**** ****** as I wish to transfer the number to another provider? The other number will remain with your for the moment as the contract still runs until December.

Yours sincerely

Bastards!

I’ve been away from this site for quite a time and haven’t posted anything since last December. Came back and find that some Chinese or Japanese shitbag had hacked it and sprayed crap everywhere.

Happily, a rebuild is not too difficult and long overdue.